PRIVACY

Privacy Policy

This policy explains how personal information is handled when you visit FlujoOPS, contact us or engage our digital services.

Controller and contact

FlujoOPS operates remotely under a digital, distributed working model and provides services to businesses and professionals in different countries. The people managing FlujoOPS may work from different locations, and we do not depend on a public customer-service office to provide our services. For privacy questions or requests relating to your information, contact [email protected].

Information we process

When you submit an inquiry, we may receive your name, email address, company if you choose to provide it, area of interest, message, and technical data reasonably necessary to protect the form and website. During a business relationship we may process additional information needed to deliver, administer, protect and bill for agreed services.

Purposes and legal grounds

We process information to respond to requests and take steps before a possible engagement; deliver and administer contracted services; protect the site and prevent abuse, fraud and spam; maintain legitimate business records; and meet applicable legal obligations. Depending on context, processing may rely on pre-contractual or contractual necessity, legal obligations, legitimate interests, or consent when consent is actually required.

Service providers

We use technology providers needed to operate the website and communications. Cloudflare provides infrastructure, security and anti-abuse protection, including Turnstile. Information submitted through the contact form may be stored privately on Cloudflare infrastructure so we can manage and respond to inquiries. We seek to limit information processed and shared to what is needed for each function.

International transfers

We provide services remotely and some providers may process information in countries different from yours. Where applicable law requires it, we will seek to use appropriate mechanisms for those transfers.

Retention

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain legitimate records, address potential claims and meet applicable obligations. Specific periods depend on the type of relationship and relevant legal requirements.

Your rights

Depending on applicable law and circumstances, you may have rights to access, correct, delete, restrict, object to or port personal information, withdraw consent where processing relies on consent, and lodge a complaint with a competent authority. Contact [email protected] to make a request.

Security

We use reasonable technical and organizational measures to protect information, including restricted access and anti-abuse protection for the form. No internet-connected system can guarantee absolute security.

Children

The website and our services are intended for businesses and professionals. We do not knowingly seek to collect personal information from children under 13.

Changes

We may update this policy when our services, providers, data practices or applicable requirements change. The version published on this page will be the current version.